Quick Start Guide To Use Your Thermal Printer

The red light is an indication that the printer has a problem with your thermal label. What you can do now is to ensure the thermal label is loaded correctly and well-fitted with the holder inside the printer. 

Then, you can run the paper calibration steps as stated below:

1. Turn off the printer first, long press the FEED button on the printer and do not release it.
2. Turn on the power switch while pressing the FEED button.
3. When the indicator light flashes red and flashes twice, immediately release the button, and the paper calibration is completed.

Take Note:
You need to do the calibration again every time when you change a new paper size or paper type, or the red light flashes during printing.

For more information, you can click HERE!

1. Adjust the printing preferences settings: Print Density & Speed

• Slower speed will result in a higher resolution.
• Increasing the number for darkness will result in a darker print. Setting the density too high will result in unwanted dark lines and/or labels getting too hot and sticking mid-way to the printer head. Decreasing this number results in a lighter print.

For Windows:

Go to [Control Panel] -> [Printers and Devices] -> right click on [printer name…] driver-> click [Printing Preferences] -> [Options]->[Print Speed]->[Darkness]

For Mac:

Look for drop down menu under [Printer Features] in the print prompt window,

• Feature Sets: select “Printer Options”
• Set the Print speed and Darkness, according to the demand. 

2. Cleaning Solution
Cleaning the print head and rubber platen roller softly with wet cloth also helps to improve the print quality. (PS: NO using tissue)

For more information, you can click HERE!

Firstly, have a check on the thermal label whether it is loaded correctly. Then you may need to do paper setting and ensure all the settings at “printing preferences” are correct. 

For Windows Users: 

Go to [Control Panel] -> [Printers and Devices] -> right click on [printer name…] driver-> click [Printing Preferences] -> [Page Setup] tab->[Edit]

• Type:  select “Die-Cut Labels”
• Label Size: set “100mm (width), 150mm (height)”
• Exposed Liner Widths: set “2mm (right and left)”

Then, go [Stock] tab, 

• Method: select “Direct Thermal”
• Type: select “Label with gaps”

For Mac Users:

1. First, ensure the paper size is set as “4 x 6” inch.
2. Select【Printer Features】
   • Feature Sets: select ”Media Setting” in the drop down menu.
   • Method: select “Direct Thermal”
   • Type: select “Label with Gaps”
   • Gap Height: set as “3mm  /  0.079 inch”  
   • Post-print Action: select “Tear Off”
   • Occurrence: select “After Every Page”
3. After first printing, remember to select “last used settings” before the next printing. (refer to the photo)

For more information, you can click HERE !