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👋 With the aim of increasing new customers for your eCommerce business, getting there can be quite a challenge. Hence, having access to a variety of flexible payment options to deliver your goods can be a boon for your business 📈.
🥁 EasyParcel is rolling out a new payment feature – Cash On Delivery (COD) alongside our courier partners, Pgeon Prime, DHL eCommerce and J&T Express! Let your customers pay for your product directly in cash the moment their parcel arrives 💵.
It gives a hassle-free experience for your shoppers who prefer keeping their financial information private 🔒 and builds trust towards your brand 👮.
Cash On Delivery Payment 🤲📦
| Courier | COD Charges *Whichever is higher |
| Pgeon Prime | RM4 or 3% of parcel value |
| DHL eCommerce | RM5 or 2.5% of parcel value |
| J&T Express | RM5 or 3% of parcel value |
Note: COD charges will be based on a fixed rate set by the courier company or the percentage fee of the parcel value, whichever is higher.
Application Guide For COD 💡
📢 To enable COD on your account, users are required to submit a form of interest via this link.
EasyParcel team will take 3-5 working days to review your submission. Once it has been approved, the COD feature will be automatically set up on your account 😉.
Steps To Enable COD Payment 💁
It’s not difficult at all! 🤓 Follow these easy peasy steps to enable the COD delivery orders you’ve planned for your customers.
Step 1: Book a courier with Pgeon Prime, DHL eCommerce or J&T Express with a label that indicates ‘Cash on delivery available’.
Step 2: Fill in your sender & receiver details as per usual.
Step 3: Under the column of ‘Cash On Delivery’, select to enable COD and a drop-down will appear for you to key in the ‘COD Amount’ that you want your receiver to pay to the courier.
Step 4: Have your parcel picked up by a courier from your doorstep or drop it off at a courier branch/point.
Step 5: Upon arrival, courier rider will collect cash payment from the receiver.
Step 6: Make a withdrawal for your shipments within 7-14 working days once it is delivered. Status will be changed from ‘Pending’ to ‘To Release’ on the ‘COD Settlement‘ page to request for the COD amount to be released into your bank account.
*For more info on status, scroll down our blog to refer to our FAQ.
Step 7: COD amount is released into your bank account within 5-7 working days after withdrawal request (COD charges will be deducted from the total amount directly).
👉 COD payment option is available on the ‘Single Parcel‘ page after you’ve booked a COD courier.
📢 Users requesting to withdraw money from the ‘COD Settlement’ page must ensure to update your bank details beforehand in the ‘Bank Information’ tab located in your ‘Profile‘ page.
🤔 Did you know that by having this option for your customers, you’ll be able to attract a wider customer base as COD is a popular choice among consumers? Plus, you’ll be able to reach customers that prefer cash payment and a simpler transaction process – receive the product, then pay for it.
Another great option to pay for delivery! Build customer trust with your brand through COD payment mode that assures them that their money is secured 🤝.
Be sure to register here in order to kickstart your COD booking 😉
Q: What happens when the receiver is not home / unable to pay cash to the courier upon delivery?
A: In such an event, the receiver may request for a re-attempt delivery for another day to your chosen COD courier. For more information, please contact our customer service team who’ll be able to assist you further.
Q: Are card payments, e-wallet payments, QR payments, and online banking accepted as an alternative to make payment for the parcel(s) should the receiver fail to pay in cash?
A: Unfortunately, no. All transactions from the receiver to the courier shall be made in cash payment only.
Q: How will COD charges be charged onto my COD amount?
A: COD charges will be based on the fix rate or percentage fee set by the courier, and will be deducted directly from the COD amount set by you. For example, if you book Pgeon Prime to ship your parcel at the COD amount of RM100:-
Pgeon Prime COD charges of RM4 or 3%, whichever is higher:
RM100 x 3% = RM3
As RM4 is the higher COD charges, this amount will be deducted directly from RM100 when you request to withdraw your COD amount from the ‘COD Settlement‘ page.
Q: When am I able to request for my COD amount to be withdrawn into my bank account?
A: You can request a withdrawal within 7-14 working days once your shipment is delivered. Check the status of your parcel(s) in the ‘COD Settlement’ page. If it is shown as ‘To Release’, you are able to request by clicking on the ‘Withdrawal’ button at the top of the page.
Q: When will my COD amount be released into my bank account after requesting a withdrawal?
A: The EasyParcel team will be working to release your COD amount into the bank account provided in the ‘Bank Information’ tab of your ‘Profile‘ page within 5-7 working days after request. Remember to keep your bank information updated so that we can release it into the correct bank account!
Q: What does the status under the ‘COD Settlement’ page mean?
A: The status indicates the stages that your COD order is under. Understand what each important status means by referring to this table:
| Status | Description |
| Pending | Users’ shipment status will enter this stage after purchasing a COD order. In this status, users are unable to request withdrawal for any COD amount. |
| To Release | In this status, the COD amount will be available for withdrawal requests by users. The amount available for release will be shown on the ‘COD Settlement’ page here: |
| Releasing | After users’ request for a withdrawal, the COD status will be changed to ‘Releasing’. In this status, the EasyParcel team will be working to release the users’ COD amount into the bank account as provided in the ‘Bank Information’ tab within 5-7 working days. |
| Released | In this status, the users’ COD amount has been released into their bank account. Users can refer to the COD Payout Statement/ COD Invoice links provided as indicated here: |
- Cash On Delivery (COD) payment option is available to selected EasyParcel Malaysia users only.
- Users interested in using the COD payment feature must submit the form linked in the blog under ‘Application Guide For COD’.
- Orders made with the COD payment option shall be paid by the receiver to the courier in cash only. Other forms of payment (e.g. e-wallet payments, QR payments, and online banking) will not be accepted.
- COD charges will deducted directly from the total amount of the COD order made by the user. Charges will be based on a fixed rate set by the courier or the percentage fee of the parcel value, whichever is higher.
- Users must purchase a minimum COD amount that is greater than the fixed rate or the percentage fee of the parcel value set by the courier company.
- Users must manually request for the COD payment to be released into the bank account via the ‘COD Settlement‘ page. Request can be made within 7-14 working days once shipment is delivered. COD Settlement status will be indicated as ‘To Release’.
- Users requesting to withdraw money must ensure to keep bank details updated beforehand via the ‘Bank Information’ tab located in the ‘Profile‘ page.
- All COD payments will be released to the sender’s bank account within 5-7 working days after the user requests withdrawal via the ‘COD Settlement’ page.
- EasyParcel shall not be held liable for any loss or damage to the parcel(s) occurring while not in the sole custody or control of the company.
- EasyParcel reserves the right to amend any of the above terms & conditions from time to time without prior notice.
