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Got a question? You’re not alone, we’re always here to help!
EasyParcel allows you to check for delivery rate from different courier companies and book for delivery online.
All bookings include pick up service from your chosen courier without additional charges. Airway bill (AWB) will be generated once booking is made. Just print it out, attach to your parcel and the courier rider will be there (within 1pm to 6pm) to pick up your parcel! All orders are processed automatically with the courier through EasyParcel website.
Just make your delivery order online at www.easyparcel.com and your selected courier will pick up from your place. Check out the magical ordering steps below:
Step 1: Log in to your account
Step 2: Check rates by keying in the delivery postcode and item weight
Step 3: Choose your PickUp Date and your preferred Courier service.
Step 4: Key in your delivery details and click “Next”.
Step 5: Confirm your booking and click “Check Out”.
Step 6: Once order is confirmed, click on the “Pay with Credit Now” button.
Step 7: Print out the air waybill, attach to your parcel and wait for parcel collection.
If you have multiple parcels to deliver at a time, you may use Bulk Parcel or integrate your eCommerce platform with us.
All bookings must be made online.
Yes, you are recommended to register for an account with us before you book to enjoy member's rate.
It's very easy for you to register an account with us, it takes no time at all. The best part is, it's FREE!
EasyParcel is an Internet based company. If you have questions, you may refer to our FAQ or you may email us at [email protected] for support assistance or [email protected] for sales enquiry.
Yes, all items must be well packed to prevent unwanted damages.
If your parcel is sent within Peninsular Malaysia, invoice is not required. If your parcel is sent from/to Sabah & Sarawak, you will have to print and attach the invoice along.
You can get the shipment invoices at “Statement” tab.
Go to Dashboard. Click on "Account" > “Statement” on the side bar. Click on "Top Up Invoice" and download icon to print out the invoice.
Parcel's weight can be calculated by actual weight or volumetric weight.
Actual weight is the weight of the parcel in kilogram(kg). Volumetric weight is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this calculator.
Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm.
Your booked shipment will be cancelled automatically if you do not complete the payment within 24 hours. Other than that, your paid shipment will be cancelled if you do not hand over your booked shipment to the courier company 7 days after your collection date.
A service rating system is now available for customers to submit rating and feedback to the courier companies through email or our website.
Step 1 – At the Quote bar, key in delivery postcode and item weight
Step 2 – Click on “Quote & Book” button
If you are happy with the Quote, click on the “BOOK NOW” button to continue your booking.
In order to save your time, EasyParcel uses credit system to pay for your order.
You can top up for EasyParcel credits by credit card or debit card to enjoy click-and-go bookings. View top up promotion packages HERE.
EasyParcel members with insufficient credits can use instant pay feature during checkout to pay for current delivery order amount. Delivery rate will be according to non-member's rate.
Log in into your account. Click on "Top Up" button on your dashboard. Choose the package that you want and click the "Get It Now" button. You may choose to pay via Credit Card, Online Banking or eWallet.
There will be price fluctuation from time to time depending on the courier service provider due to fuel & handling surcharges.
Services are available for domestic and international delivery. International delivery is available for shipments from Malaysia to other countries.
EasyParcel provides same day or next day pick up service depending on the courier company that you choose. The courier representative will be at your doorstep according to the time listed under the courier service info. Usual collection time is within 1pm to 6pm but varies according to courier. Additionally, you have the option to schedule 7 days in advance when you want them to pick up your parcel.
EasyParaOn your scheduled collection date, the courier representative will be at your doorstep according to the time listed under the courier service . Usual collection time is within 1pm to 6pm but varies according to courier. Currently, customers are not able to select exact collection time yet.cel provides same day or next day pick up service depending on the courier company that you choose. The courier representative will be at your doorstep according to the time listed under the courier service info. Usual collection time is within 1pm to 6pm but varies according to courier. Additionally, you have the option to schedule 7 days in advance when you want them to pick up your parcel.
For delivery in major cities, it usually takes one day (NEXT day) to complete delivery within Peninsular Malaysia. Meanwhile, it takes about 2-3 days for delivery to/from East Malaysia (Sabah & Sarawak). It might take longer if an address is categorized as out of delivery area (ODA), which may take 3-5 days.
It will take up to 3 hours to have it delivered.
You may report to us and we will assist in following up with respective courier:
If your parcel hasn’t yet been collected, you may opt for the following options:
We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solution and therefore we have no control over this.
Failed collection is very rare but this can still sometimes happen when a driver does not manage to find the address or was delayed and did not manage to complete their round due to traffic congestions or for some other reasons.
You may contact us to re-arrange your pick up date. Do ensure you are available for the new arrangement pick up date and your address is valid, so that the courier service crew can reach your place on time.
Otherwise, you may opt for the following options:
Please contact us as soon as possible for us to assist you in the amendment. Amendment can only be made before 10am on the collection day or earlier.
Yes. You may opt for the following options:
Yes, please print out your Air Waybill. Cut it according to the dotted lines given and attach it to your parcel. Keep the sender's copy for reference.
Please contact us as soon as possible if you are unable to print your Air Waybill.
Tutorial here: How to attach the Air Waybill after printing it out?
Head over to "All Parcels" > "Parcel Status" and click on the printer icon to print your air waybill.
If this happens, your parcel will have to be put on hold until we receive your payment for the extra charges. By entering the weight and dimensions of your shipment during booking, you are pre-paying for the postage. If the shipment is heavier or larger, extra charges for the additional weight will be automatically charged to your EasyParcel account based on the final weight validated by courier company. Additional charges will be at EasyParcel's normal rate.
The Buyer’s Protection Plan provides customised solution towards carriers that offer to protect one's consignment from any probable downside risks. The Buyer’s Protection Plan is backed by XpressCover/ SkyCover/ NationCover, depending on the courier company that you choosed for your delivery.
After applying for the plan, your coverage will be handled by your courier's own insurance team; below is an outline of which courier has which insurance team:
The plan provides extensive coverage against All-Risks from the time of collection/receipt by the carrier till delivery to the consignee. However, it is subject to certain exclusions. Please refer to individual courier's coverage page for more information.
That is a wonderful position to be in. But the more you ship, the more the law of averages work against you. Currently, risk management estimates that nearly 30 percent of losses are unavoidable for all shipments via courier companies worldwide. Having the right coverage on your shipment manages that risk in the most cost-effective way.
Any loss or damage against XpressCover/ SkyCover/ NationCover Coverage Terms & Conditions.(except certain situations, as outlined below in the last enquiry section)
EasyParcel accepts no responsibility for/or liability to shipper’s or consignee’s failure to comply with the T&C of the Buyer’s Protection Plan policy.
EasyParcel, for itself and on behalf of the consignee, agrees and acknowledges that EasyParcel makes the Buyer’s Protection Plan option available as an accommodation to users who may or may not want to obtain such coverage. By doing so, EasyParcel is not and shall not be deemed to be in parcel coverage company and shall have no liability as such.
At the user’s option, a user may arrange for and pay for the plan, if the user ticks on both “I have read this notice…” and “Yes, get me fully covered” buttons in the Buyer's Protection Plan tab when making a shipment order. This would override the initial coverage plan offered by the courier the user chose.
In your EasyParcel account dashboard, enter either the "All Parcels" > "Parcel Status" or "Statement" tab. After that, you will be able to see the status of your shipment’s coverage (It usually takes 5 minutes maximum for a draft to be processed).
a) Draft- This status means the coverage is not activated yet. The shipper has submitted the request but is pending for processing by XpressCover/ SkyCover/ SureCover/ NationCover, underwriting team.
b) Approved - This status means the coverage has been activated. The cover note appears for downloading. XpressCover/ S SureCover kyCover/ NationCover has charged towards the shipper’s EasyParcel account.
c) Refer - This status means the coverage is not activated. XpressCover/ SkyCover/ SureCover/ NationCover's underwriting team have requested additional documents & information from shipper; pending replies from them.
Additional information needed:
i) Invoice for the value of goods
ii) Goods photo (before and after packing) - especially fragile item (eg: musical instruments, television)
Action: XpressCover/ SkyCover/ SureCover/ NationCover will be in contact with you to retrieve required data/information.
Feel free to call Xpresscover’s support team at:-
Email: [email protected].
d) Reject - This status means the coverage has been rejected by XpressCover/SkyCover/ SureCover/ NationCover's underwriting team. No coverage is given for the declared shipment.
It’s simple actually. You need an invoice for the covered goods (or anything similar to prove your item's actual value), along with photographs of the item/s (before and after packing).
No fear. All these companies are affiliated with XpressCover/ SkyCover/ NationCover, meaning you are still covered under the coverage plan by the individual courier company.
Coverage begins when the air waybill is issued and the shipment has been tendered to a courier and continues until the shipment has been delivered to the final destination point named in the air waybill, or when the consignee or consignee’s agent has taken possession.
For compensation claims, all damaged parcels have to be reported within the time frame specified by each courier companies.
Customers are responsible for any additional costs that is not covered by the basic insurance coverage for their lost or damaged parcel.
If the courier that you selected delayed your shipment, the coverage would be extended in accordance to how long the delay was.
Step 1 – At the Quote bar, key in delivery postcode and item weight
Step 2 – Click on “Quote & Book” button
If you are happy with the Quote, click on the “BOOK NOW” button to continue your booking.
In order to save your time, EasyParcel uses credit system to pay for your order.
You can top up for EasyParcel credits by credit card or debit card to enjoy click-and-go bookings. View top up promotion packages HERE.
EasyParcel members with insufficient credits can use instant pay feature during checkout to pay for current delivery order amount. Delivery rate will be according to non-member's rate.
Log in into your account. Click on "Top Up" button on your dashboard. Choose the package that you want and click the "Get It Now" button. You may choose to pay via Credit Card, Online Banking or eWallet.
There will be price fluctuation from time to time depending on the courier service provider due to fuel & handling surcharges.
A claim takes within 21 days to process, starting from the date of submission of the relevant documents from sender to your courier's own insurance team.
XpressCover/ SkyCover/ NationCover adopts a claim formula from Average Clause, which means that XpressCover/ SkyCover/ NationCover's clients can declare their consignments in any value they wish. However, it must not be more than the market value stated on the consignment note. Therefore, clients are recommended to declare their consignments at the market value.
Please refer to XpressCover/ SkyCover/ NationCover scenarios in how you will be compensated on their own website.
The Buyer’s Protection Plan is NOT available for shipments involving those items under the No Compensation and Prohibited Lists.
Loss or damage caused by such scenarios is not covered under the Buyer’s Insurance Plan, such as:-
If any of the terms in the FAQ happen to have any discrepancies with an individual courier’s coverage plan, consult the information in that courier’s coverage page.
This integration kit is for those who have online store and intend to use EasyParcel as a shipping method.
EasyParcel can automatically grab orders from your ecommerce store platform and import it directly to your EasyParcel account.
EasyStore, CubeCart, ZenCart, OSCommerce, Magento, WooCommerce, Squarelet, OpenCart, Shopify, SiteGiant and many more to come.
Click on “Integrations” tab on your dashboard. You will see the “Add New Store” button. View step-by-step tutorial HERE.
Depend on which unit you use in your own e-commerce store. (Eg, kilogram, gram, pound, stone)
Can. Just click on “Remove” or “Edit” button.
*** But if you change the platform or weight unit, you need to redownload the EasyParcel EPI file again.
The use of auto import is to automatically import new orders from your store to EasyParcel in every 4 hours.
You can disable it by choosing the “No” options or click on “Disable” button.
EPI ( EasyParcel Integration file) is a filename that can be downloaded from EasyParcel integration site and to be uploaded to your own server.
EPI URL is the url of your store where you placed the EasyParcel EPI file in your server.
Integration ID will be generated automatically by EasyParcel after you fill up the shop name, platform and weight unit.
Click on the“Integrations” -> “Orders Imported” button on your dashboard. The orders will be shown in a table format.
You can now select the collection date and choose to have your parcel collected by courier riders or drop off to the nearest Pgeon points. After this, you may then send the orders for delivery bookings or merge your order if the orders have the same address and you will be directed to payment process.
Yes. Each type of user group has their own weight limit. Maximum weight limit for basic user is only 60kg.
Each user is limited to only ONE account. However, for business account you may have another one but you are required to submit your SSM.
Login into your account and click on your profile picture > "Edit Profile". You can change your password under the "Setting".
Login into your account and click on "Account"> "Statement". Select "Invoice" tab and click on the download logo to print the invoice.
You are able to track your parcel from multiple courier companies using our built-in EasyTrack. Select the courier company that you are using and paste the Air Waybill/tracking number to track.
Yes, you can change your e-mail. Contact us via e-mail at [email protected] and we will help you to update your account.
Yes, we do. Kindly click on "Prohibited" to check on the list of prohibited items.
Yes, there are. Any person sending such an item does so at their own risk. Kindly click on "No Compensation Item" to check on the list of no compensation items.
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