Quick Start Guide To Use Your Thermal Printer

Hooray, congratulation on getting yourself a FREE thermal printer from us! Now, you’re a step closer to a faster packing process and a better focus whenever you make use of the thermal printer. From preparing yourself to use sticker AWB to speed up the packing process for your shipments, here’re the quick tutorials for you to setup the thermal printer and kick start your delivery journey with sticker AWB!

Setup Thermal Printer For Window

Heads up all Windows Users!
 
If you ever come across with issue/error regarding your thermal printer unable to print or force shut down by itself. Don’t panic and just simply refer to the following steps:-
  • Step 1: Click “Settings” in the Start menu.
  • Step 2: Find “Update & Security” in the setting interface.
  • Step 3: Under the optional updates section, click on ‘Download and Install’ or you can also visit optional updates in the Settings app.

KB5001567 BSOD error

Your thermal printer is ready to roll once you’ve done the steps stated above. Click here to know more on this hiccup.

Setup Thermal Printer For Mac

Dear MacBook Users

If you’re facing this scenario: Unable to open the driver file

This is due to some applications not being signed by Apple and will not be able to be installed. Hence, you may follow these steps: 

Open “System Preferences” >>> click “security & privacy” >>> go “General” tab >>> select “App Store and identified developers” >>> click “open anyway” button

For more information, you can click HERE 

Common Issues About Thermal Printer

The red light is an indication that the printer has a problem with your thermal label. What you can do now is to ensure the thermal label is loaded correctly and well-fitted with the holder inside the printer. 

Then, you can run the paper calibration steps as stated below:

  1. Turn off the printer first, long press the FEED button on the printer and do not release it.
  2. Turn on the power switch while pressing the FEED button.
  3. When the indicator light flashes red and flashes twice, immediately release the button, and the paper calibration is completed.

Take Note:
You need to do the calibration again every time when you change a new paper size or paper type, or the red light flashes during printing.

For more information, you can click HERE!

1. Adjust the printing preferences settings: Print Density & Speed

  • Slower speed will result in a higher resolution.
  • Increasing the number for darkness will result in a darker print. Setting the density too high will result in unwanted dark lines and/or labels getting too hot and sticking mid-way to the printer head. Decreasing this number results in a lighter print.
For Windows:

Go to [Control Panel] -> [Printers and Devices] -> right click on [printer name…] driver-> click [Printing Preferences] -> [Options]->[Print Speed]->[Darkness]



For Mac:

Look for drop down menu under [Printer Features] in the print prompt window,

  • Feature Sets: select “Printer Options”
  • Set the Print speed and Darkness, according to the demand. 

 


2. Cleaning Solution
Cleaning the print head and rubber platen roller softly with wet cloth also helps to improve the print quality. (PS: NO using tissue)

For more information, you can click HERE!

Firstly, have a check on the thermal label whether it is loaded correctly. Then you may need to do paper setting and ensure all the settings at “printing preferences” are correct. 

For Windows Users: 

Go to [Control Panel] -> [Printers and Devices] -> right click on [printer name…] driver-> click [Printing Preferences] -> [Page Setup] tab->[Edit]

  • Type:  select “Die-Cut Labels”
  • Label Size: set “100mm (width), 150mm (height)”
  • Exposed Liner Widths: set “2mm (right and left)”

Then, go [Stock] tab, 

  • Method: select “Direct Thermal”
  • Type: select “Label with gaps”

For Mac Users:
  1. First, ensure the paper size is set as “4 x 6” inch.
  2. Select【Printer Features】
    • Feature Sets: select ”Media Setting” in the drop down menu.
    • Method: select “Direct Thermal”
    • Type: select “Label with Gaps”
    • Gap Height: set as “3mm  /  0.079 inch”  
    • Post-print Action: select “Tear Off”
    • Occurrence: select “After Every Page”
  3. After first printing, remember to select “last used settings” before the next printing. (refer to the photo)


For more information, you can click HERE !

Have you ever faced this issue when comes to printing air waybills? Don’t worry, all you need to do is simply adjust the printing preferences setting as below.

[Windows Users] 
Go to [Control Panel] -> [Printers and Devices] -> right click on [printer name…] driver-> click [Printing Preferences] -> [Halftone]-> select [Ordered] 

 

[Mac Users]
Look for drop down menu under [Printer Features] in the print prompt window,

  • Feature Sets: select “Quality” >> Color Option: select “GrayScale”
  • Feature Sets: select “Printer Options” >> set Darkness as 7 or above

 

Be sure to switch into the sticker air waybill format just inside “Account” > “AWB Format” in order to print it with your thermal printer.

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