{"id":32644,"date":"2020-11-16T19:00:39","date_gmt":"2020-11-16T11:00:39","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/my\/?p=32644"},"modified":"2022-09-23T17:47:08","modified_gmt":"2022-09-23T09:47:08","slug":"easyclaim","status":"publish","type":"post","link":"https:\/\/website.easyparcel.com\/my\/easyclaim\/","title":{"rendered":"File A Claim For Your Lost Parcel &#038; Track It In Your Fingertips"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"32644\" class=\"elementor elementor-32644\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dc9aa37 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5dc9aa37\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a9cdcb8\" data-id=\"1a9cdcb8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2873bb48 elementor-widget elementor-widget-text-editor\" data-id=\"2873bb48\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.7 - 20-09-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"vc_row wpb_row vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strives to provide a satisfactory resolution, even if unfortunate scenarios happen.<\/p>\n<p>As we all know that, claiming can be an arduous and tiresome process that we want to avoid together, so we\u2019ve made the process easy for you! You can now&nbsp;<strong>file a claim for your lost parcel in your EasyParcel account within the 15th-25th day since the pick-up date&nbsp;<\/strong>and then<strong>&nbsp;track the status at your fingertips<\/strong>. Come on, let\u2019s show you how it works!<\/p><p><br><\/p>\n<\/div>\n<\/div>\n<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<h2 class=\"vc_custom_heading\">How Can You Submit A Claim For Lost Parcel?<\/h2>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><strong>Step 1:<\/strong>&nbsp;Head over to \u201cAll Parcels\u201d then click on \u201c<a href=\"https:\/\/bit.ly\/2IwQZyZ\">Parcel Status<\/a>\u201c.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_single_image wpb_content_element vc_align_center\">\n<figure class=\"wpb_wrapper vc_figure\">\n<div class=\"vc_single_image-wrapper vc_box_border_grey\"><img loading=\"lazy\" class=\"vc_single_image-img attachment-full\" src=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-1_-Go-to-Parcel-Status.jpg\" sizes=\"(max-width: 1891px) 100vw, 1891px\" srcset=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-1_-Go-to-Parcel-Status.jpg 1891w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-1_-Go-to-Parcel-Status-300x144.jpg 300w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-1_-Go-to-Parcel-Status-768x368.jpg 768w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-1_-Go-to-Parcel-Status-1024x490.jpg 1024w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-1_-Go-to-Parcel-Status-810x388.jpg 810w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-1_-Go-to-Parcel-Status-1140x546.jpg 1140w\" alt=\"EasyClaim Step 1_ Go to Parcel Status\" width=\"1891\" height=\"905\"><\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><strong>Step 2:<\/strong>&nbsp;Click on the 3 lines icon and select \u201cReport\u201d.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_single_image wpb_content_element vc_align_center\">\n<figure class=\"wpb_wrapper vc_figure\">\n<div class=\"vc_single_image-wrapper vc_box_border_grey\"><img loading=\"lazy\" class=\"vc_single_image-img attachment-full\" src=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-2_-Select-Report.jpg\" sizes=\"(max-width: 1890px) 100vw, 1890px\" srcset=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-2_-Select-Report.jpg 1890w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-2_-Select-Report-300x144.jpg 300w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-2_-Select-Report-768x368.jpg 768w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-2_-Select-Report-1024x490.jpg 1024w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-2_-Select-Report-810x388.jpg 810w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-2_-Select-Report-1140x546.jpg 1140w\" alt=\"EasyClaim - Step 2_ Select Report\" width=\"1890\" height=\"905\"><\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><strong>Step 3:<\/strong>&nbsp;Select \u201cParcel Lost\u201d from the drop-down list.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_single_image wpb_content_element vc_align_center\">\n<figure class=\"wpb_wrapper vc_figure\">\n<div class=\"vc_single_image-wrapper vc_box_border_grey\"><img loading=\"lazy\" class=\"vc_single_image-img attachment-full\" src=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-3_-report-parcel-lost.jpg\" sizes=\"(max-width: 1890px) 100vw, 1890px\" srcset=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-3_-report-parcel-lost.jpg 1890w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-3_-report-parcel-lost-300x144.jpg 300w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-3_-report-parcel-lost-768x369.jpg 768w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-3_-report-parcel-lost-1024x492.jpg 1024w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-3_-report-parcel-lost-810x390.jpg 810w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-3_-report-parcel-lost-1140x548.jpg 1140w\" alt=\"EasyClaim - Step 3_ report parcel lost\" width=\"1890\" height=\"909\"><\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><strong>Step 4:<\/strong>&nbsp;Provide with the documents needed, such as item invoice, photo of the parcel content and parcel packaging. After all the documents are uploaded, click on the \u201cOkay\u201d button.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_single_image wpb_content_element vc_align_center\">\n<figure class=\"wpb_wrapper vc_figure\">\n<div class=\"vc_single_image-wrapper vc_box_border_grey\"><img loading=\"lazy\" class=\"vc_single_image-img attachment-full\" src=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyCover-Step-4_-Upload-related-documents-for-claim.jpg\" sizes=\"(max-width: 1888px) 100vw, 1888px\" srcset=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyCover-Step-4_-Upload-related-documents-for-claim.jpg 1888w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyCover-Step-4_-Upload-related-documents-for-claim-300x144.jpg 300w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyCover-Step-4_-Upload-related-documents-for-claim-768x369.jpg 768w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyCover-Step-4_-Upload-related-documents-for-claim-1024x492.jpg 1024w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyCover-Step-4_-Upload-related-documents-for-claim-810x389.jpg 810w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyCover-Step-4_-Upload-related-documents-for-claim-1140x548.jpg 1140w\" alt=\"EasyCover - Step 4_ Upload related documents for claim\" width=\"1888\" height=\"907\"><\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><b>Step 5:&nbsp;<\/b>Your report has been submitted to our support team and you can track the status with a click on the \u201c<a href=\"https:\/\/bit.ly\/3kB6tPk\">View Parcel Report<\/a>\u201c.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_single_image wpb_content_element vc_align_center\">\n<figure class=\"wpb_wrapper vc_figure\">\n<div class=\"vc_single_image-wrapper vc_box_border_grey\"><img loading=\"lazy\" class=\"vc_single_image-img attachment-full\" src=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-5_-View-parcel-report.jpg\" sizes=\"(max-width: 1891px) 100vw, 1891px\" srcset=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-5_-View-parcel-report.jpg 1891w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-5_-View-parcel-report-300x143.jpg 300w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-5_-View-parcel-report-768x366.jpg 768w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-5_-View-parcel-report-1024x488.jpg 1024w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-5_-View-parcel-report-810x386.jpg 810w, https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/EasyClaim-Step-5_-View-parcel-report-1140x544.jpg 1140w\" alt=\"EasyClaim - Step 5_ View parcel report\" width=\"1891\" height=\"902\"><\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<h2 class=\"vc_custom_heading\"><br><\/h2><h2 class=\"vc_custom_heading\">Checking A Claim Status: The Different Phases Of Your Insurance Claim<\/h2>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>Upon filing a&nbsp;claim, you may&nbsp;<strong>check on the&nbsp;status&nbsp;of your&nbsp;submission<\/strong>&nbsp;with a click on the \u201cCustomer\u201d&nbsp; &gt; \u201cCustomer Support\u201d and then&nbsp;<strong>\u201c<a href=\"https:\/\/bit.ly\/3kB6tPk\">Parcel Report<\/a>\u201c<\/strong>.<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-34069\" src=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2020\/11\/File-A-Claim-Progress.gif\" alt=\"File A Claim Progress\" width=\"800\" height=\"380\"><br>\nWith this, your submission can be assigned any of the following statuses. In this guide, we\u2019ll walk through what each status means in detail:-<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f35a214 elementor-widget elementor-widget-toggle\" data-id=\"f35a214\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.7 - 20-09-2022 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d4d4d4;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{-webkit-margin-start:-5px;margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d4d4d4;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-container>.elementor-widget-toggle{width:var(--container-widget-width,100%)}<\/style>\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2551\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2551\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Pending for documents review<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2551\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2551\"><p>Your claim will be assigned to the \u201cResubmission Needed (Claim Details)\u201d status to indicate that\u00a0<b data-stringify-type=\"bold\">the supporting document is incomplete or incorrect<\/b>. At this status, you will need to resubmit supporting documents within the time frame stated on the parcel report.<\/p><p>Otherwise, the claim will be auto-rejected after the valid duration. Once the resubmission is done, the claim status will be back to \u201cPending For Document Review\u201d again.<\/p><p><b data-stringify-type=\"bold\">Note:<\/b>\u00a0this is not a finalized status and it doesn\u2019t indicate that there is an issue with the claim.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2552\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-2552\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Resubmission needed (claim details)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2552\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2552\"><p>Your claim will be assigned to the \u201cResubmission Needed (Claim Details)\u201d status to indicate that\u00a0<b data-stringify-type=\"bold\">the supporting document is incomplete or incorrect<\/b>. At this status, you will need to resubmit supporting documents within the time frame stated on the parcel report.<\/p><p>Otherwise, the claim will be auto-rejected after the valid duration. Once the resubmission is done, the claim status will be back to \u201cPending For Document Review\u201d again.<\/p><p><b data-stringify-type=\"bold\">Note:<\/b>\u00a0this is not a finalized status and it doesn\u2019t indicate that there is an issue with the claim.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2553\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-2553\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Claim Submitted<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2553\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2553\"><p><span style=\"color: #444444; font-family: Lato;\">This status is assigned to your claim when it has been accepted by our support team and we will typically submit the documents of this claim to your selected courier.<\/span><\/p><article id=\"post-32644\" class=\"vce-single post-32644 post type-post status-publish format-standard has-post-thumbnail hentry category-announcement\"><div class=\"entry-content\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_content\"><p style=\"border: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; outline: 0px; padding: 0px; vertical-align: baseline; overflow-wrap: break-word; color: #444444; font-family: Lato;\"><span style=\"font-weight: bold;\" data-stringify-type=\"bold\">Important:\u00a0<\/span>Processing times can vary by the courier company. On average, most claims are typically processed in 2-4 weeks.<\/p><\/div><\/div><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md\"><div class=\"vc_toggle_title\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_btn3-container vc_btn3-center\"><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-gradient-custom vc_btn-gradient-btn-632d7df4d8b3c\" title=\"\" href=\"https:\/\/bit.ly\/2JSJy5e\" target=\"_blank\" rel=\"noopener\" data-vc-gradient-1=\"#f9278e\" data-vc-gradient-2=\"#f9278e\">View My Parcel Report<\/a><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_btn3-container vc_btn3-center\"><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-gradient-custom vc_btn-gradient-btn-632d7df4d8c33\" title=\"\" href=\"https:\/\/bit.ly\/3eTbzVC\" target=\"_blank\" rel=\"noopener\" data-vc-gradient-1=\"#f9278e\" data-vc-gradient-2=\"#f9278e\">Submit Claim For Lost Parcel<\/a><\/div><\/div><\/div><\/div><\/div><\/div><footer class=\"entry-footer\"><div class=\"meta-tags\">\u00a0<\/div><\/footer><\/article><p>\u00a0<\/p><div class=\"main-box vce-related-box\">\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2554\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-2554\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">In Progress<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2554\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2554\"><p>When the \u201cIn Progress\u201d status is assigned, this means that your claim has been accepted by your selected courier company for further progress within 2-4 weeks.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2555\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-2555\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Claim Approved<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2555\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2555\"><p>If you\u2019re able to see this status \u2013 hooray! Your\u00a0<strong>claim has been approved by your selected courier<\/strong>\u00a0and you can choose to<strong>\u00a0get the claim amount in cash via bank transfer (7-14 working days) or EasyParcel credit (instantly)<\/strong>.<\/p><p><strong>For bank transfer:<\/strong>\u00a0The basic insurance claim amount will be passed to our finance department for further process, whilst the amount of InsurePlus (extra RM50 or parcel value whichever is lower) will be given in the form of EasyParcel credit instantly.<\/p><p><strong>For EasyParcel credit (recommended):<\/strong>\u00a0Both the insurance claim amount and the amount of InsurePlus (extra RM50 or parcel value whichever is lower) will be reflected in your EasyParcel account instantly upon submission\u00a0<em>(the best is you can use these credits for next courier booking, packaging materials purchase and marketing tools subscription without waiting)<\/em>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2556\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-2556\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Payment Processing<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2556\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2556\"><p>You\u2019ll be seeing this status only if you choose \u201cbank transfer\u201d as the insurance claim payment method. At this stage, our team is reviewing the bank details that you\u2019ve submitted to us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2557\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-2557\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Resubmission Needed<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2557\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2557\"><p>The \u201cResubmission Needed (Payment Details)\u201d status indicates that\u00a0<strong>the submission of your bank details is incomplete or incorrect<\/strong>. You are now responsible to update the bank details again. Once it has been submitted, your status will be back to \u201cPayment Processing\u201d again!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2558\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-2558\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Claim Completed<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2558\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2558\"><p>Yay, the \u201cClaim Completed\u201d indicates that this\u00a0<strong>claim has been processed<\/strong>. For whoever choose\u00a0<strong>bank transfer<\/strong>, we\u2019ve submitted your bank details to our finance department and<strong>\u00a0you shall be receiving the payment within 7-14 working days<\/strong>. While for\u00a0<strong>EasyParcel credit<\/strong>, payment has been\u00a0<strong>credited into your account instantly<\/strong>. That means \u2013 case closed!<\/p><p><strong>Note:<\/strong>\u00a0If you haven\u2019t received the payment via bank transfer within the time frame stated above, kindly contact our support team over\u00a0<a href=\"https:\/\/bit.ly\/32UggKp\">HERE<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2559\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-2559\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Claim Rejected<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2559\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2559\"><p>This indicates that your claim filed was\u00a0<strong>rejected<\/strong>. It may due to several reasons:-<\/p><ul><li>your\u00a0 shipment has been delivered in the midst of submitting this insurance claim<\/li><li>you didn\u2019t resubmit details\/documents needed within the time frame provided by our support team<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0770550 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0770550\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f0592c0\" data-id=\"f0592c0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c2f9ed elementor-align-right elementor-widget elementor-widget-button\" data-id=\"4c2f9ed\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/bit.ly\/2JSJy5e\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">View My Parcel Report<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fb90a27\" data-id=\"fb90a27\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0888277 elementor-widget elementor-widget-button\" data-id=\"0888277\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/bit.ly\/3eTbzVC\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit Claim For Lost Parcel<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strives to provide a satisfactory resolution, even if unfortunate scenarios happen. As we all know that, claiming can be an [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":32692,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":[],"categories":[47],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.2.1 (Yoast SEO v19.7.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>File A Claim For Your Lost Parcel &amp; Track It In Your Fingertips - EasyParcel<\/title>\n<meta name=\"description\" content=\"You can now file a claim for your lost parcel in your EasyParcel account within the 15th-25th day since the pick-up date and then track the status at your fingertips.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"File A Claim For Your Lost Parcel &amp; 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