The full delivery price will be applied to the sender if delivery request is cancelled when XDel is already on the way to collect the Parcel(s).

The full delivery price will be applied to the sender if the pick up attempt is failed upon arrival of the courier. If the shipper wish to re-attempt another collection, he will have to make a new delivery order and notify our support team via [email protected]

If XDel fails to deliver a consignment due to unforeseen circumstances, the shipper will be notified by of the circumstances surrounding the failed attempt, and will request for further instructions. XDel provides only one delivery attempt per order. If the shipper wish to re-attempt the delivery, he will have to make a new delivery order and notify our support team via [email protected].

All services are not available to P.O Box areas and restricted areas e.g. Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island.

Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VM also applies if either one dimension is above 30cm.

Use volumetric calculator