{"id":18541,"date":"2022-08-11T15:16:52","date_gmt":"2022-08-11T07:16:52","guid":{"rendered":"https:\/\/website.easyparcel.rocks\/sg\/?page_id=18541"},"modified":"2022-08-11T15:28:25","modified_gmt":"2022-08-11T07:28:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/website.easyparcel.com\/sg\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18541\" class=\"elementor elementor-18541\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c73687a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c73687a\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b504dfa\" data-id=\"b504dfa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d41f812 elementor-widget elementor-widget-heading\" data-id=\"d41f812\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca286b7 elementor-widget elementor-widget-text-editor\" data-id=\"ca286b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Got a question? You\u2019re not alone, we\u2019re always here to help!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68abf6f elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"68abf6f\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div id=\"eael-advance-tabs-68abf6f\" class=\"eael-advance-tabs eael-tabs-vertical eael-tab-auto-active active-caret-on\" data-tabid=\"68abf6f\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\">\n                                            <li id=\"general-enquiry\" class=\"active-default eael-tab-item-trigger\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"general-enquiry-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title  title-after-icon\">General Enquiry<\/span>                            \n                                                    <\/li>\n                                            <li id=\"pricing-payment-enquiry\" class=\"inactive eael-tab-item-trigger\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"pricing-payment-enquiry-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title  title-after-icon\">Pricing &amp; Payment Enquiry<\/span>                            \n                                                    <\/li>\n                                            <li id=\"collection-delivery-enquiry\" class=\"inactive eael-tab-item-trigger\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"collection-delivery-enquiry-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title  title-after-icon\">Collection &amp; Delivery Enquiry<\/span>                            \n                                                    <\/li>\n                                            <li id=\"integration-kit\" class=\"inactive eael-tab-item-trigger\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"integration-kit-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title  title-after-icon\">Integration Kit<\/span>                            \n                                                    <\/li>\n                                            <li id=\"account-enquiry\" class=\"inactive eael-tab-item-trigger\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"account-enquiry-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title  title-after-icon\">Account Enquiry<\/span>                            \n                                                    <\/li>\n                                            <li id=\"prohibited-item-enquiry\" class=\"inactive eael-tab-item-trigger\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"prohibited-item-enquiry-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title  title-after-icon\">Prohibited Item Enquiry<\/span>                            \n                                                    <\/li>\n                                    <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"general-enquiry-tab\" class=\"clearfix eael-tab-content-item active-default\" data-title-link=\"general-enquiry-tab\">\n\t\t\t\t        \t\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"18479\" class=\"elementor elementor-18479\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62d1b42 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62d1b42\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a661b2\" data-id=\"7a661b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-702172a elementor-widget elementor-widget-heading\" data-id=\"702172a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">General Enquiry<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d76b69 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8d76b69\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8d76b69\" data-accordion-id=\"8d76b69\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"how-does-easyparcel-works\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"1481\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1481\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How does EasyParcel works?<\/span><\/div><div id=\"elementor-tab-content-1481\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"how-does-easyparcel-works\"><p><p>EasyParcel allows you to check for delivery rate from different courier companies and book for delivery online.<\/p><p>\u00a0<\/p><p>All bookings include pick up service from your chosen courier (except for Park N Parcel) without additional charges. Airway bill (AWB) will be generated once booking is made. Just print it out, attach to your parcel and the courier rider will be there (within 10am to 6pm) to pick up your parcel! All orders are processed automatically with the courier through EasyParcel website.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"who-are-our-courier-partners\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1482\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1482\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Who are our courier partners?<\/span><\/div><div id=\"elementor-tab-content-1482\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"who-are-our-courier-partners\"><p><div class=\"acc_content clearfix\" style=\"display: block;\">\n<div class=\"row\">\n<div class=\"col-md-4\">\n\n<strong>Domestic<\/strong>\n<ul class=\"leftmargin-sm\">\n \t<li>Ninja Van<\/li>\n \t<li>UrbanFox<\/li>\n \t<li>J&amp;T Express<\/li>\n \t<li>Aramex<\/li>\n \t<li>Airpak<\/li>\n \t<li>XDel<\/li>\n \t<li>Janio<\/li>\n \t<li>Park N Parcel<\/li>\n \t<li>SF Express<\/li>\n \t<li>SingPost<\/li>\n \t<li>Qxpress<\/li>\n \t<li>Viamove<\/li>\n<\/ul>\n<\/div>\n<div class=\"col-md-4\">\n\n<strong>On Demand<\/strong>\n<ul class=\"leftmargin-sm\">\n \t<li>XDel<\/li>\n<\/ul>\n<\/div>\n<div class=\"col-md-4\">\n\n<strong>International<\/strong>\n<ul class=\"leftmargin-sm\">\n \t<li>Qxpress<\/li>\n \t<li>Ninja Van<\/li>\n \t<li>UPS<\/li>\n \t<li>Aramex<\/li>\n \t<li>Janio<\/li>\n \t<li>SF Express<\/li>\n \t<li>Airpak<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-book-an-order\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1483\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1483\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I book an Order?<\/span><\/div><div id=\"elementor-tab-content-1483\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"how-do-i-book-an-order\"><p><p>Just make your delivery order online at\u00a0<a class=\"border_bottom_dotted\" href=\"\/sg\/\">www.easyparcel.com<\/a>\u00a0and your selected courier will pick up from your place. Check out the magical ordering steps below:<\/p><p>Step 1: Log in to your account<\/p><p>Step 2: Check rates by keying in the delivery postcode and item weight<\/p><p>Step 3: Choose your PickUp Date and your preferred Courier service.<\/p><p>Step 4: Key in your delivery details and click \u201cNext\u201d.<\/p><p>Step 5: Confirm your booking and click \u201cCheck Out\u201d.<\/p><p>Step 6: Once order is confirmed, click on the \u201cPay with Credit Now\u201d button.<\/p><p>Step 7: Print out the air waybill, attach to your parcel and wait for parcel collection.<\/p><p>If you have multiple parcels to deliver at a time, you may use\u00a0<a class=\"border_bottom_dotted\" href=\"\/sg\/bulk\/\">Bulk Parcel<\/a>\u00a0or integrate your eCommerce platform with us.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"do-i-have-to-book-online-can-i-place-my-booking-over-the-telephone\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1484\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1484\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Do I have to book online? Can I place my booking over the telephone?<\/span><\/div><div id=\"elementor-tab-content-1484\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"do-i-have-to-book-online-can-i-place-my-booking-over-the-telephone\"><p><p>All bookings must be made online.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"do-i-need-an-account-before-i-book\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1485\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1485\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Do I need an Account before I book?<\/span><\/div><div id=\"elementor-tab-content-1485\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"do-i-need-an-account-before-i-book\"><p><p>Yes, you are recommended to\u00a0<a class=\"border_bottom_dotted\" href=\"\/sg\/signup\/\" target=\"_blank\" rel=\"noopener\">register<\/a>\u00a0for an account with us before you book to enjoy member's rate.<\/p><p>It's very easy for you to register an account with us, it takes no time at all. The best part is, it's FREE!<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-contact-you\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1486\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1486\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I contact you?<\/span><\/div><div id=\"elementor-tab-content-1486\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"how-do-i-contact-you\"><p><p>EasyParcel is an Internet based company. If you have questions, you may refer to our FAQ or you may email us at\u00a0<a class=\"border_bottom_dotted\" href=\"mailto:support@easyparcel.sg\">support@easyparcel.sg<\/a>\u00a0for support assistance or\u00a0<a class=\"border_bottom_dotted\" href=\"mailto:support@easyparcel.sg\">support@easyparcel.sg<\/a>\u00a0for sales enquiry.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"do-i-have-to-pack-the-parcel-myself\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1487\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1487\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Do I have to pack the parcel myself?<\/span><\/div><div id=\"elementor-tab-content-1487\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"do-i-have-to-pack-the-parcel-myself\"><p><p>Yes, all items must be well packed to prevent unwanted damages.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"where-can-i-get-the-invoice-for-my-credit-top-up\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1488\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-1488\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Where can I get the invoice for my credit top up?<\/span><\/div><div id=\"elementor-tab-content-1488\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"where-can-i-get-the-invoice-for-my-credit-top-up\"><p><p>Go to dashboard. Click on \"Account\" &gt; \"Statement\" on the sidebar. Click on \"<a class=\"border_bottom_dotted\" href=\"https:\/\/app.easyparcel.com\/sg\/en\/account\/statement\/\">Top Up Invoice<\/a>\" and download icon to print out the invoice.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-determine-the-weight-of-my-parcel\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1489\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-1489\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I determine the weight of my parcel?<\/span><\/div><div id=\"elementor-tab-content-1489\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"how-do-i-determine-the-weight-of-my-parcel\"><p><p>Parcel's weight can be calculated by actual weight or volumetric weight.<\/p><p><b>Actual weight<\/b>\u00a0is the weight of the parcel in kilogram(kg).\u00a0<b>Volumetric weight<\/b>\u00a0is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this\u00a0<a class=\"border_bottom_dotted\" href=\"\/sg\/calculator\/\" target=\"_blank\" rel=\"noopener\">calculator<\/a>.<\/p><p>Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"my-early-booking-shipment-has-been-cancelled-why\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14810\" data-tab=\"10\" role=\"tab\" aria-controls=\"elementor-tab-content-14810\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">My early booking shipment has been cancelled. Why?<\/span><\/div><div id=\"elementor-tab-content-14810\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"my-early-booking-shipment-has-been-cancelled-why\"><p><p>Your booked shipment will be cancelled automatically if you do not complete the payment within 24 hours. Other than that, your paid shipment will be cancelled if you do not hand over your booked shipment to the courier company 7 days after your collection date.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"is-there-any-way-for-me-to-submit-my-feedback-regarding-the-courier-companies\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14811\" data-tab=\"11\" role=\"tab\" aria-controls=\"elementor-tab-content-14811\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Is there any way for me to submit my feedback regarding the courier companies?<\/span><\/div><div id=\"elementor-tab-content-14811\" class=\"eael-accordion-content clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"is-there-any-way-for-me-to-submit-my-feedback-regarding-the-courier-companies\"><p><p>A service rating system is now available for customers to submit rating and feedback to the courier companies through email or our website.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"does-easyparcel-provide-flyers\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14812\" data-tab=\"12\" role=\"tab\" aria-controls=\"elementor-tab-content-14812\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Does EasyParcel provide flyers?<\/span><\/div><div id=\"elementor-tab-content-14812\" class=\"eael-accordion-content clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"does-easyparcel-provide-flyers\"><p><p>We do provide free flyers for customers that top up with our EP300 or higher package. You can view our top up promotion packages\u00a0<a class=\"border_bottom_dotted\" href=\"\/sg\/promotion\/\">HERE<\/a>.<\/p><\/p><\/div>\n                <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"pricing-payment-enquiry-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"pricing-payment-enquiry-tab\">\n\t\t\t\t        \t\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"18509\" class=\"elementor elementor-18509\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62d1b42 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62d1b42\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a661b2\" data-id=\"7a661b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-702172a elementor-widget elementor-widget-heading\" data-id=\"702172a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pricing & Payment Enquiry<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d76b69 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8d76b69\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8d76b69\" data-accordion-id=\"8d76b69\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-get-a-quote\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"1481\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1481\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I get a Quote?<\/span><\/div><div id=\"elementor-tab-content-1481\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"how-do-i-get-a-quote\"><p><p>Step 1 \u2013 Go to EasyParcel home page and look for the Quick Quote &amp; Book tab<\/p><p>Step 2 \u2013 Key in your Postcodes<\/p><p>Step 3 \u2013 Enter the Weight in Kilograms<\/p><p>Step 4 \u2013 Click on the \u201cQuick Quote &amp; Book\u201d button<\/p><p>\u00a0<\/p><p>If you are happy with the Quote, click on the \u201cbook now\u201d button to continue your booking.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-can-i-pay\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1482\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1482\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How can I pay?<\/span><\/div><div id=\"elementor-tab-content-1482\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"how-can-i-pay\"><p><p>In order to save your time, EasyParcel uses credit system to pay for your order.<br \/>You can top up for EasyParcel credits by credit card or debit card to enjoy click-and-go bookings. View top up promotion packages\u00a0<a class=\"border_bottom_dotted\" href=\"\/sg\/promotion\/\">HERE<\/a>.<\/p><p>EasyParcel members with insufficient credits can use instant pay feature during checkout to pay for current delivery order amount. Delivery rate will be according to non-member's rate.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-top-up-my-credits\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1483\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1483\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I top-up my credits?<\/span><\/div><div id=\"elementor-tab-content-1483\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"how-do-i-top-up-my-credits\"><p><p>Log in into your account. Click on \"<a class=\"border_bottom_dotted\" href=\"https:\/\/app.easyparcel.com\/sg\/en\/account\/topup\/\">Top Up<\/a>\" button on your dashboard. Choose the package that you want and click the \"Get It Now\" button. You may choose to pay via credit card or debit card.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-does-the-price-i-pay-include\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1484\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1484\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What does the price I pay include?<\/span><\/div><div id=\"elementor-tab-content-1484\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"what-does-the-price-i-pay-include\"><p><p>The rates are inclusive of Fuel &amp; Handling surcharge and Government Tax. Additional 7% GST charges will be imposed on your top up amount.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"why-does-the-price-quoted-are-different-from-the-previous-quote-i-receive\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1485\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1485\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Why does the price quoted are different from the previous quote I receive?<\/span><\/div><div id=\"elementor-tab-content-1485\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"why-does-the-price-quoted-are-different-from-the-previous-quote-i-receive\"><p><p>There will be price fluctuation from time to time depending on the courier service provider due to fuel &amp; handling surcharges.<\/p><\/p><\/div>\n                <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"collection-delivery-enquiry-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"collection-delivery-enquiry-tab\">\n\t\t\t\t        \t\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"18514\" class=\"elementor elementor-18514\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62d1b42 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62d1b42\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a661b2\" data-id=\"7a661b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-702172a elementor-widget elementor-widget-heading\" data-id=\"702172a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Collection & Delivery Enquiry<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d76b69 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8d76b69\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8d76b69\" data-accordion-id=\"8d76b69\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"can-i-arrange-overseas-collection-or-delivery\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"1481\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1481\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Can I arrange overseas collection or delivery?<\/span><\/div><div id=\"elementor-tab-content-1481\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"can-i-arrange-overseas-collection-or-delivery\"><p><p>Services are available for domestic and international delivery. International delivery is available for shipments from Singapore to other countries.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"when-will-the-courier-man-comes-to-pick-up-my-parcel\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1482\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1482\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">When will the courier man comes to pick up my parcel?<\/span><\/div><div id=\"elementor-tab-content-1482\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"when-will-the-courier-man-comes-to-pick-up-my-parcel\"><p><p>EasyParcel provides same day or next day pick up service depending on the courier company that you choose. The courier representative will be at your doorstep according to the time listed under the courier service info. Usual collection time is within 10am to 6pm but varies according to courier. Additionally, you have the option to schedule 7 days in advance when you want them to pick up your parcel.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-many-days-does-it-take-for-my-parcel-to-be-delivered\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1483\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1483\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How many days does it take for my parcel to be delivered?<\/span><\/div><div id=\"elementor-tab-content-1483\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"how-many-days-does-it-take-for-my-parcel-to-be-delivered\"><p><p>For delivery in major cities, it usually takes 1-3 working days to complete the delivery from the collection date. It might take longer if an address is categorized as out of delivery area (ODA), which may take 3-5 working days. Delivery time frame may be different for different courier companies. Kindly refer to courier's service info for more accurate information.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-long-will-it-take-to-have-my-parcels-delivered-with-the-same-day-delivery-service\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1484\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1484\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How long will it take to have my parcels delivered with the same day delivery service?<\/span><\/div><div id=\"elementor-tab-content-1484\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"how-long-will-it-take-to-have-my-parcels-delivered-with-the-same-day-delivery-service\"><p><p>It will take up to 6 hours to have it delivered.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-should-i-do-if-my-parcels-has-not-been-delivered-after-the-given-time-frame\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1485\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1485\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What should I do if my parcels has not been delivered after the given time frame?<\/span><\/div><div id=\"elementor-tab-content-1485\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"what-should-i-do-if-my-parcels-has-not-been-delivered-after-the-given-time-frame\"><p><p>You may report to us and we will assist in following up with respective courier:<\/p><ol class=\"leftmargin-sm\"><li>Report late delivery on website<br \/>Head over to \u201cParcel Status\u201d &gt; look for the order\/tracking number &gt; 3 line menu icon on right side &gt; Report &gt; Late Delivery<\/li><li>Contact customer support<br \/>Contact our support team via email at\u00a0<a class=\"border_bottom_dotted\" href=\"mailto:support@easyparcel.sg\">support@easyparcel.sg<\/a>\u00a0for assistance.<\/li><\/ol><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-specify-a-time-for-collection\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1486\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1486\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Can I specify a time for collection?<\/span><\/div><div id=\"elementor-tab-content-1486\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"can-i-specify-a-time-for-collection\"><p><p>Collection time varies according to courier companies. Customer are not able to select exact collection time yet. Kindly refer to courier\u2019s individual service info for detailed collection time.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-happens-if-my-parcel-has-not-been-collected-after-the-time-frame-given\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1487\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1487\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What happens if my parcel has not been collected after the time frame given?<\/span><\/div><div id=\"elementor-tab-content-1487\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"what-happens-if-my-parcel-has-not-been-collected-after-the-time-frame-given\"><p><p>If your parcel hasn\u2019t yet been collected, you may opt for the following options:<\/p><ol class=\"leftmargin-sm\"><li>Remind courier for collection<br \/>Send an email to\u00a0<a class=\"border_bottom_dotted\" href=\"mailto:support@easyparcel.sg\">support@easyparcel.sg<\/a>\u00a0with tracking number and mention collection reminder. Our support team will remind courier to pick up parcel as soonest possible.<\/li><li>Rebook for a new courier<br \/>Send an email to\u00a0<a class=\"border_bottom_dotted\" href=\"mailto:support@easyparcel.sg\">support@easyparcel.sg<\/a>\u00a0with tracking number and mention shipment cancellation. You may book for a new shipment while waiting for our support team to cancel your previous shipment.<\/li><\/ol><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"the-courier-failed-to-collect-my-parcel-what-now\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1488\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-1488\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">The courier failed to collect my parcel, what now?<\/span><\/div><div id=\"elementor-tab-content-1488\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"the-courier-failed-to-collect-my-parcel-what-now\"><p><p>We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solution and therefore we have no control over this.<\/p><p>Failed collection is very rare but this can still sometimes happen when a driver does not manage to find the address or was delayed and did not manage to complete their round due to traffic congestions or for some other reasons.<\/p><p>You may\u00a0<a class=\"border_bottom_dotted\" href=\"\/sg\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a>\u00a0to re-arrange your pick up date. Do ensure you are available for the new arrangement pick up date and your address is valid, so that the courier service crew can reach your place on time.<\/p><p>You may opt for the following options:<\/p><ol class=\"leftmargin-sm\"><li>Remind courier for collection<br \/>Send an email to\u00a0<a class=\"border_bottom_dotted\" href=\"mailto:support@easyparcel.sg\">support@easyparcel.sg<\/a>\u00a0with tracking number and mention collection reminder. Our support team will remind courier to pick up parcel as soonest possible.<\/li><li>Rebook for a new courier<br \/>Send an email to\u00a0<a class=\"border_bottom_dotted\" href=\"mailto:support@easyparcel.sg\">support@easyparcel.sg<\/a>\u00a0with tracking number and mention shipment cancellation. You may book for a new shipment while waiting for our support team to cancel your previous shipment.<\/li><\/ol><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"i-have-entered-the-wrong-information-and-needs-to-change-my-booking-details\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1489\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-1489\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">I have entered the wrong information and needs to change my booking details.<\/span><\/div><div id=\"elementor-tab-content-1489\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"i-have-entered-the-wrong-information-and-needs-to-change-my-booking-details\"><p><p>Please contact us as soon as possible for us to assist you in the amendment. Amendment can only be made before 10am on the collection day or earlier.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-cancel-my-order\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14810\" data-tab=\"10\" role=\"tab\" aria-controls=\"elementor-tab-content-14810\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Can I cancel my order?<\/span><\/div><div id=\"elementor-tab-content-14810\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"can-i-cancel-my-order\"><p><p>Yes. You may opt for the following options:<\/p><ol class=\"leftmargin-sm\"><li>Request cancellation on website<br \/>Head over to \u201cParcel Status\u201d &gt; look for the order\/tracking number &gt; 3 line menu icon on right side &gt; Cancel Parcel.<\/li><li>Contact customer support<br \/>Contact our support team via email at\u00a0<a class=\"border_bottom_dotted\" href=\"mailto:support@easyparcel.sg\">support@easyparcel.sg<\/a>\u00a0for assistance. Kindly take note that any amounts paid prior to your booking will not be refunded.<\/li><\/ol><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"do-i-have-to-print-out-the-air-waybill\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14811\" data-tab=\"11\" role=\"tab\" aria-controls=\"elementor-tab-content-14811\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Do I have to print out the Air Waybill?<\/span><\/div><div id=\"elementor-tab-content-14811\" class=\"eael-accordion-content clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"do-i-have-to-print-out-the-air-waybill\"><p><p>Yes, it is compulsory to print out the air waybill. If you do not have a printer, you may look for any printing shop near you. Air waybills can be printed out in black and white. Cut it according to the dotted lines given and attach it to your parcel. Keep the sender's copy for reference.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"i-cant-download-the-air-waybill-what-can-i-do\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14812\" data-tab=\"12\" role=\"tab\" aria-controls=\"elementor-tab-content-14812\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">I can't download the Air Waybill. What can I do?<\/span><\/div><div id=\"elementor-tab-content-14812\" class=\"eael-accordion-content clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"i-cant-download-the-air-waybill-what-can-i-do\"><p><p>Please contact us by emailing\u00a0<a class=\"border_bottom_dotted\" href=\"mailto:support@easyparcel.sg\">support@easyparcel.sg<\/a>\u00a0as soon as possible if you are unable to print your Air Waybill.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-attach-the-air-waybill-after-printing-it-out\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14813\" data-tab=\"13\" role=\"tab\" aria-controls=\"elementor-tab-content-14813\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I attach the Air Waybill after printing it out?<\/span><\/div><div id=\"elementor-tab-content-14813\" class=\"eael-accordion-content clearfix\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"how-do-i-attach-the-air-waybill-after-printing-it-out\"><p><p>Tutorial here:\u00a0<a class=\"border_bottom_dotted\" href=\"https:\/\/easyparcel.com\/blog\/sg\/tutorial-attach-air-waybill-awb\/\" target=\"_blank\" rel=\"noopener\">How to attach the Air Waybill after printing it out?<\/a><\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"i-have-already-placed-an-order-where-can-i-find-my-air-waybill\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14814\" data-tab=\"14\" role=\"tab\" aria-controls=\"elementor-tab-content-14814\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">I have already placed an order. Where can I find my Air Waybill?<\/span><\/div><div id=\"elementor-tab-content-14814\" class=\"eael-accordion-content clearfix\" data-tab=\"14\" role=\"tabpanel\" aria-labelledby=\"i-have-already-placed-an-order-where-can-i-find-my-air-waybill\"><p><p>Head over to \"All Parcels\" &gt; \"Parcel Status\" and click on the printer icon to print your air waybill.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-happens-if-my-parcel-is-heavier-than-declared\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14815\" data-tab=\"15\" role=\"tab\" aria-controls=\"elementor-tab-content-14815\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What happens if my parcel is heavier than declared?<\/span><\/div><div id=\"elementor-tab-content-14815\" class=\"eael-accordion-content clearfix\" data-tab=\"15\" role=\"tabpanel\" aria-labelledby=\"what-happens-if-my-parcel-is-heavier-than-declared\"><p><p>If this happens, your parcel will have to be put on hold until we receive your payment for the extra charges. By entering the weight and dimensions of your shipment during booking, you are pre-paying for the postage. If the shipment is heavier or larger, extra charges for the additional weight will be automatically charged to your EasyParcel account based on the final weight validated by the courier company. Additional charges will be at EasyParcel's normal rate.<\/p><\/p><\/div>\n                <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"integration-kit-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"integration-kit-tab\">\n\t\t\t\t        \t\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"18520\" class=\"elementor elementor-18520\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62d1b42 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62d1b42\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a661b2\" data-id=\"7a661b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-702172a elementor-widget elementor-widget-heading\" data-id=\"702172a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Integration Kit<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d76b69 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8d76b69\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8d76b69\" data-accordion-id=\"8d76b69\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"what-is-the-purpose-of-integration-kit\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"1481\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1481\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is the purpose of integration kit?<\/span><\/div><div id=\"elementor-tab-content-1481\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"what-is-the-purpose-of-integration-kit\"><p><p>This integration kit is for those who have online store and intend to use EasyParcel as a shipping method.<\/p><p>\u00a0<\/p><p>EasyParcel can automatically grab orders from your ecommerce store platform and import it directly to your EasyParcel account.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"which-e-commerce-store-platform-is-compatible-with-easyparcel\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1482\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1482\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Which e-commerce store platform is compatible with EasyParcel?<\/span><\/div><div id=\"elementor-tab-content-1482\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"which-e-commerce-store-platform-is-compatible-with-easyparcel\"><p><p>WooCommerce, Shopify, OpenCart, eBay, ZenCart, OSCommerce, Magento and many more to come.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"where-can-i-integrate-my-e-commerce-store\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1483\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1483\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Where can I integrate my e-commerce store?<\/span><\/div><div id=\"elementor-tab-content-1483\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"where-can-i-integrate-my-e-commerce-store\"><p><p>Click on \u201cIntegrations\u201d tab on your dashboard. You will see the \u201cAdd New Store\u201d button. View step-by-step tutorial\u00a0<a class=\"border_bottom_dotted\" href=\"https:\/\/easyparcel.com\/blog\/sg\/simplify-daily-delivery-easyparcel-integration\/\" target=\"_blank\" rel=\"noopener\">HERE<\/a>.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"which-weight-unit-should-i-choose\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1484\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1484\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Which weight unit should I choose?<\/span><\/div><div id=\"elementor-tab-content-1484\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"which-weight-unit-should-i-choose\"><p><p>Depend on which unit you use in your own e-commerce store. (Eg, kilogram, gram, pound, stone)<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-delete-or-edit-my-integration\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1485\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1485\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Can I delete or edit my integration?<\/span><\/div><div id=\"elementor-tab-content-1485\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"can-i-delete-or-edit-my-integration\"><p><p>Can. Just click on \u201cRemove\u201d or \u201cEdit\u201d button.<\/p><p>\u00a0<\/p><p>*** But if you change the platform or weight unit, you need to redownload the EasyParcel EPI file again.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-is-auto-import-can-i-disable-it\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1486\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1486\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is Auto Import, can I disable it?<\/span><\/div><div id=\"elementor-tab-content-1486\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"what-is-auto-import-can-i-disable-it\"><p><p>The use of auto import is to automatically import new orders from your store to EasyParcel in every 4 hours.<\/p><p>\u00a0<\/p><p>You can disable it by choosing the \u201cNo\u201d options or click on \u201cDisable\u201d button.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-is-epi\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1487\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1487\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What is EPI?<\/span><\/div><div id=\"elementor-tab-content-1487\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"what-is-epi\"><p><p>EPI ( EasyParcel Integration file) is a filename that can be downloaded from EasyParcel integration site and to be uploaded to your own server.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-should-i-fill-in-at-the-epi-url-column\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1488\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-1488\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What should I fill in at the EPI URL column?<\/span><\/div><div id=\"elementor-tab-content-1488\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"what-should-i-fill-in-at-the-epi-url-column\"><p><p>EPI URL is the url of your store where you placed the EasyParcel EPI file in your server.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"where-can-i-get-the-integration-id\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1489\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-1489\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Where can I get the integration ID?<\/span><\/div><div id=\"elementor-tab-content-1489\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"where-can-i-get-the-integration-id\"><p><p>Integration ID will be generated automatically by EasyParcel after you fill up the shop name, platform and weight unit.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"where-can-i-view-the-orders-made-in-my-store\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14810\" data-tab=\"10\" role=\"tab\" aria-controls=\"elementor-tab-content-14810\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Where can I view the orders made in my store?<\/span><\/div><div id=\"elementor-tab-content-14810\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"where-can-i-view-the-orders-made-in-my-store\"><p><p>Click on the\u201cIntegrations\u201d -&gt; \u201cOrders Imported\u201d button on your dashboard. The orders will be shown in a table format.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"i-have-imported-all-the-orders-what-should-i-do-next\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14811\" data-tab=\"11\" role=\"tab\" aria-controls=\"elementor-tab-content-14811\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">I have imported all the orders, what should I do next?<\/span><\/div><div id=\"elementor-tab-content-14811\" class=\"eael-accordion-content clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"i-have-imported-all-the-orders-what-should-i-do-next\"><p><p>You can now select the collection date and choose to have your parcel collected by courier riders. After this, you may then send the orders for delivery bookings or merge your order if the orders have the same address and you will be directed to the payment process.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"is-there-any-weight-limitation-for-the-integration\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"14812\" data-tab=\"12\" role=\"tab\" aria-controls=\"elementor-tab-content-14812\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Is there any weight limitation for the integration?<\/span><\/div><div id=\"elementor-tab-content-14812\" class=\"eael-accordion-content clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"is-there-any-weight-limitation-for-the-integration\"><p><p>Yes. Maximum weight limit for each shipment is 30kg.<\/p><\/p><\/div>\n                <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"account-enquiry-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"account-enquiry-tab\">\n\t\t\t\t        \t\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"18526\" class=\"elementor elementor-18526\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62d1b42 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62d1b42\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a661b2\" data-id=\"7a661b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-702172a elementor-widget elementor-widget-heading\" data-id=\"702172a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Account Enquiry<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d76b69 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8d76b69\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8d76b69\" data-accordion-id=\"8d76b69\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"how-many-accounts-can-i-create\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"1481\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1481\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How many accounts can I create?<\/span><\/div><div id=\"elementor-tab-content-1481\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"how-many-accounts-can-i-create\"><p><p>Each user is limited to only ONE account. However, for business account you may have another one but you are required to submit your business registration license.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-change-my-password\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1482\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1482\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I change my password?<\/span><\/div><div id=\"elementor-tab-content-1482\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"how-do-i-change-my-password\"><p><p>Login into your account and click on your profile picture &gt; \"Edit Profile\". You can change your password under the \"Setting\".<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"where-can-i-get-the-delivery-invoice\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1483\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1483\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Where can I get the delivery invoice?<\/span><\/div><div id=\"elementor-tab-content-1483\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"where-can-i-get-the-delivery-invoice\"><p><p>Login into your account and click on \"Account\"&gt;\u00a0<a class=\"border_bottom_dotted\" href=\"https:\/\/app.easyparcel.com\/sg\/en\/account\/statement\/\" target=\"_blank\" rel=\"noopener\">\"Statement\".<\/a>\u00a0Select \"Invoice\" tab and click on the download logo to print the invoice.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-track-my-parcel\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1484\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1484\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I track my parcel?<\/span><\/div><div id=\"elementor-tab-content-1484\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"how-do-i-track-my-parcel\"><p><p>You are able to track your parcel from multiple courier companies using our built-in\u00a0<a class=\"border_bottom_dotted\" href=\"\/sg\/easytrack\/\" target=\"_blank\" rel=\"noopener\">EasyTrack<\/a>. Select the courier company that you are using and paste the Air Waybill\/tracking number to track.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-change-my-e-mail\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1485\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1485\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Can I change my e-mail?<\/span><\/div><div id=\"elementor-tab-content-1485\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"can-i-change-my-e-mail\"><p><p>Yes, you can change your e-mail. Contact us via e-mail at\u00a0<a class=\"border_bottom_dotted\" href=\"mailto:support@easyparcel.sg\">support@easyparcel.sg<\/a>\u00a0and we will help you to update your account.<\/p><\/p><\/div>\n                <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"prohibited-item-enquiry-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"prohibited-item-enquiry-tab\">\n\t\t\t\t        \t\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"18529\" class=\"elementor elementor-18529\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62d1b42 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62d1b42\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a661b2\" data-id=\"7a661b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-702172a elementor-widget elementor-widget-heading\" data-id=\"702172a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Prohibited Item Enquiry<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d76b69 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8d76b69\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8d76b69\" data-accordion-id=\"8d76b69\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"do-you-have-a-prohibited-item-list\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"1481\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1481\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Do you have a Prohibited item list?<\/span><\/div><div id=\"elementor-tab-content-1481\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"do-you-have-a-prohibited-item-list\"><p><p>Yes, we do. Kindly click on \"<a href=\"\/sg\/prohibited\/\">Prohibited<\/a>\" to check on the list of prohibited items.<\/p><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"is-there-any-no-compensation-item\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"1482\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1482\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Is there any no compensation item?<\/span><\/div><div id=\"elementor-tab-content-1482\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"is-there-any-no-compensation-item\"><p><p>Yes, there are. Any person sending such an item does so at their own risk. Kindly click on \"<a class=\"border_bottom_dotted\" href=\"\/sg\/prohibited\/\">No Compensation Item<\/a>\" to check on the list of no compensation items.<\/p><\/p><\/div>\n                <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t                            <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Got a question? You\u2019re not alone, we\u2019re always here to help! General Enquiry Pricing &amp; Payment Enquiry Collection &amp; Delivery Enquiry Integration Kit Account Enquiry Prohibited Item Enquiry General Enquiry How does EasyParcel works? EasyParcel allows you to check for delivery rate from different courier companies and book for delivery online. \u00a0 All bookings [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - EasyParcel<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - EasyParcel\" \/>\n<meta property=\"og:description\" content=\"FAQ Got a question? You\u2019re not alone, we\u2019re always here to help! 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EasyParcel allows you to check for delivery rate from different courier companies and book for delivery online. \u00a0 All bookings [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/website.easyparcel.rocks\/sg\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"EasyParcel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/easyParcel.my\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-11T07:28:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2022\/06\/Pick-Up-Drop-Off-vector-04-side.png\" \/>\n\t<meta property=\"og:image:width\" content=\"650\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@easyparcel\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"23 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/website.easyparcel.rocks\/sg\/faq\/\",\"url\":\"https:\/\/website.easyparcel.rocks\/sg\/faq\/\",\"name\":\"FAQ - EasyParcel\",\"isPartOf\":{\"@id\":\"https:\/\/website.easyparcel.rocks\/sg\/#website\"},\"datePublished\":\"2022-08-11T07:16:52+00:00\",\"dateModified\":\"2022-08-11T07:28:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/website.easyparcel.rocks\/sg\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/website.easyparcel.rocks\/sg\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/website.easyparcel.rocks\/sg\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/website.easyparcel.com\/sg\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/website.easyparcel.rocks\/sg\/#website\",\"url\":\"https:\/\/website.easyparcel.rocks\/sg\/\",\"name\":\"EasyParcel\",\"description\":\"EasyParcel - Delivery Make Easy\",\"publisher\":{\"@id\":\"https:\/\/website.easyparcel.rocks\/sg\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/website.easyparcel.rocks\/sg\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/website.easyparcel.rocks\/sg\/#organization\",\"name\":\"EasyParcel\",\"url\":\"https:\/\/website.easyparcel.rocks\/sg\/\",\"sameAs\":[\"https:\/\/www.youtube.com\/c\/EasyParcelBayanLepas\",\"https:\/\/www.instagram.com\/easyparcel.my\/\",\"https:\/\/www.facebook.com\/easyParcel.my\",\"https:\/\/twitter.com\/easyparcel\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/website.easyparcel.rocks\/sg\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/website.easyparcel.com\/sg\/wp-content\/uploads\/2022\/03\/logo_horizontal.svg\",\"contentUrl\":\"https:\/\/website.easyparcel.com\/sg\/wp-content\/uploads\/2022\/03\/logo_horizontal.svg\",\"width\":365,\"height\":95,\"caption\":\"EasyParcel\"},\"image\":{\"@id\":\"https:\/\/website.easyparcel.rocks\/sg\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - EasyParcel","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"FAQ - EasyParcel","og_description":"FAQ Got a question? 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